The effectiveness of the Couriers Please distribution network depends on the
speed of the pick up and delivery to all customers. It is essential that the
goods are packaged and addressed at the time of making the booking, so that
the courier contractor can make the pick up without delay.
For the convenience of all customers, we try to run as closely as possible
to our schedule. In order for us to meet these time guidelines, we regret
we cannot always wait for goods that are not ready at the point of the pick
up, and we cannot always deliver to premises that require a set “book-in”
time.
We recommend strong, secure packaging for all goods, and that 'at-risk' items
be insured before dispatch.
Please ensure all items, including multiple consignments, are clearly addressed,
including name, address, floor number and contact name at the intended destination.
Multiple consignments should be marked 1 of 3, 2 of 3 etc.
PREPAID COUPONS
Couriers Please operates exclusively on a PREPAID coupon and barcode system.
For your convenience coupons are available in books of various sizes, commencing
at a 10 coupon book.
Couriers Please does not offer accounts, as this enables us to maintain economical
rates.
Volume rates are available, based upon established volume guidelines.
Coupons provide security of your freight allowing us to track your freight
through the Couriers Please system. Each coupon is numbered to identify freight
and enables tracing of items to the point of delivery. Customers have the
option of either attaching a tracking portion to their documentation, or recording
details on the nondetachable stub which is retained in the coupon book.
Each prepaid coupon will allow you to have a single consignment of up to 25kg
“dead weight” or 0.10 cubic metre [.464m(H) x .464m(W) x .464m(D)]
picked up and delivered anywhere within the metropolitan areas, in accordance
with our delivery schedule. (PLEASE ASK YOUR COURIER FOR A DETAILED DELIVERY
SCHEDULE)
ADDITIONAL COUPONS
There are times when goods (parcels) require an additional charge and examples
of this are as follows:
• Consignments delivered to some outer suburbs.
• Items exceeding the 25kg limit (For example, a parcel weighing more
than 25kg or an item exceeding .464m(H) x .464m(W) x .464m(D) requires two
coupons.)
• Cubic Capacity (To work out the cubic capacity of a parcel, multiply
the length by the width by the height. This gives the volume of the parcel.
Multiply this by 250kg to get the cubic capacity.)
• Multiple items to the same destination may require more than one coupon
(In these cases, the total consignment weight and cubic capacity is taken
into consideration.)
• Outer Metro and Country (These designated Outer Metropolitan and Country
areas may require the use of additional EzyLink coupons in conjunction with
a regular metro coupon.)
• Dead Weight
• Occupational Health and Safety legislation restricts the maximum weight
of an individual item of freight to 25kg. (However, heavier items may be carried
where there is assistance to load and unload the item. Individual items in
excess of 40kg cannot be carried.)
Areas are detailed
on the delivery schedule which is updated periodically. These schedules are
available from your courier or download a PDF version from this website.
PAYMENTS FOR COUPONS
You can pay for your Couriers Please coupons at the time of issue in cash, by
cheque or by electronic transfer to our nominated bank account.
Simply quote your telephone number as the lodgement reference number and fax
your EFT confirmation.
WHEN THE RECEIVER HAS COUPONS
Couriers Please refers to these types of bookings as 'Receiver Pay' Bookings.
Please ensure all goods are packed and ready for immediate collection before
booking the pick up. Then simply check the cut off time in the area you need
the goods collected from. Please note that it may differ from your area. If
you are unsure, please ask the Customer Service Operator for assistance. Upon
making the pickup, your courier will affix an “R.P” coupon to the
consignment. Please ensure the sender asks for this number so that in the event
of a query, the goods can be tracked easily and quickly. At the time of the
delivery, you simply pay your courier with the appropriate coupons to cover
the delivery.
Couriers Please carries all goods at the customer’s risk and subject to
the Terms & Conditions of Cartage. Couriers Please recommends that you insure
your goods for peace of mind. Please see the "Insuring Your Goods"
section for more information. You will find the Terms & Conditions of Cartage
clearly printed on the front of our invoices and on the cover of the prepaid
coupons.
Please ensure that you familiarise yourself with these Terms & Conditions
of Cartage before sending any goods.
If you have any questions, Couriers Please Customer Service Operators will be
more than happy to help.
The Couriers Please system is a parcel distribution network. The courier picks
up parcels from many customers in their area at the same time, then later sorts
and distributes them for delivery. To protect all consignments, incompatible
freight, which by its very nature may damage other freight, cannot be carried.
Likewise, any freight which may pose a danger of injury to the courier or a
member of staff (because it has sharp or jagged edges, is not adequately packaged,
or cannot be handled safely) should not be sent. It may not be accepted by the
courier for pick up, or may not be able to be delivered within the normal system.
Couriers Please does NOT carry dangerous goods, except for allowable quantities
of cosmetics, beauty products and a maximum 20 litres of Class 3 Goods. Dangerous
goods carried by your courier must be consigned according to the relevant Dangerous
Goods regulations. All goods must be accompanied by a declaration and have conforming
packaging. Combined quantities on a vehicle must be under the limits required
by a vehicle to avoid carrying dangerous goods signage. Couriers Please does
NOT carry dangerous goods to intrastate or interstate destinations.
CHOOSING TRANSIT INSURANCE
Insurance is something we all have hoped we never need.
Goods in Transit Insurance is no different. At Couriers Please we do care about
your goods, that’s why the offer of optional Goods in Transit Insurance
cover is available.
Accidents & losses do happen because:
• We have no control over how goods are packaged and addressed.
• We have no control over circumstances such as road accidents and emergency
stopping.
The optional Goods in Transit Insurance will protect you against loss or damage
to your goods.
HOW DO YOU TAKE OUT INSURANCE?
To cover your parcels, just purchase a book of coupons including insurance protection
from you courier. An additional charge of $3.00 per coupon will provide insurance
protection for up to $3,000 per consignment. For extra cover, apply two (2)
coupons to your parcel for the maximum insurance protection of $6,000 per consignment.
For more information regarding Insurance cover, please call 1300 36 1000.
COD DELIVERIES
The Couriers Please system provides strict policies and procedures for handling
COD deliveries, and for the return to sender of the payment. There is an extra
charge by way of a special COD envelope for customers for this service. Complete
the self addressed COD Envelope detailing the amount to be collected, then
attach the COD Envelope to the parcel. Your parcel is then ready to be picked
up.
DELIVERIES TO TRANSPORT COMPANIES
Just as Couriers Please uses prepaid coupons to track your goods, other companies
also use various forms and paperwork.
Some may be happy with a copy of the invoice, others will require an official
consignment note or hand written note. However, all transport companies require
some form of covering documentation. Please check with the relevant transport
company as to what documentation they need.
It is the customer’s responsibility to ensure all necessary consignment
notes and other documentation, are completed and attached to the consignment
before booking the pick up. Failure to do so may delay the delivery of your
goods.
Couriers Please contractors are unable to complete consignment notes on behalf
of customers.
